To Those Attending the VIP SC parties... : Backstreet Boys

Hey everyone,

We noticed that there is a lot of talk surrounding some of the VIP packages and exactly what you as fans are entitled to in the VIP experience. We want every single one of you to experience something incredible at the show, and walk away with memories of a lifetime. We offer the VIP packages for this specific reason-- to allow you guys to have this kind of unparalleled experience. Unfortunately, there are always going to be unforeseen factors beyond our control that don't allow every single fan who attends the show to have the same, identical experience. This message should lay out some of those factors, as well as attempt to clear up any misunderstandings that have been going on.

While the Platinum Package includes a backstage tour, never does it promise that it will be given by any member of the band. Tours given by one of the boys are meant to be a special surprise that we are only able to do when the circumstances allow us to do so. This is part of the “and more” bonus of the VIP package. Similarly, having front row access was never promised in the package either, and was also meant to be a special treat. This also goes for additional photos backstage with the band member giving the tour, early access to the merch booth, and a free year long extension on your fan club membership. None of these things were ever a guaranteed part of the package, but a special bonus.

At times, due to situations beyond our control (traffic, production delays, etc), we can't start soundcheck on time and we run into a timing issue regarding when the doors MUST open. In these cases, we give everyone the option to either go on the tour or stay behind and get front row. In Rotterdam, Nick personally asked everyone if they wanted to go on a tour with him. Giving this option fulfills our end of the VIP package. However, everyone chose to leave Nick behind and get front row.

Please understand that we at ground(ctrl) and management always try to do whatever we can to ensure a wonderful fan experience for all of you, and while things may not always go as smoothly as possible due to outside factors, we will always attempt to fulfill, at the very least, the benefits that are listed in the description of the package that you purchase. We would love for everyone to walk away having had a wonderful experience, so we hope this message helps to clear up some of these unfortunate but inevitable issues.

On a final note, we have been having overseas internet difficulties but Justin is working on getting all the SC photos up in a timely manner, as well as the shot that AJ takes while on stage.

With that being said, we hope to see everyone out on tour and hope that everyone has an amazing time at the show!!

Amylee says … Thu, Nov 26, 2009 at 12:47 AM

Well sometimes we have to stop complaining... don't we?
cause this VIP was much better than last year...
ok much more exprensive, but much better... I don't have to complain about anything...
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bsbkaoschick says … Wed, Nov 25, 2009 at 11:00 PM

I would have totally taken the tour! and I agree, I think the platinum VIP should be able to bring something extra to get signed.
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AmyC says … Wed, Nov 25, 2009 at 6:03 PM

I would really like the future Platinums to be able to have a different signed item then just a picture. Maybe a poster or tourbook instead. We are paying $520 a piece...
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Shommi says … Wed, Nov 25, 2009 at 2:19 PM

I would also given up front row just to get a backstage tour with Nick
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Lenita says … Wed, Nov 25, 2009 at 12:41 PM

Ok, just yesterday you could stil buy VIP's for Zagreb... I have mine but I wanted to buy one for a friend... and I can't do it anymore... Is there anyway I can buy it? Even at the venue itself? Please help!
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Carrie A. says … Wed, Nov 25, 2009 at 11:05 AM

Thank you for clearing that up for us. As a new fan club member , I look forward to all the benefits included , especially the V.i.p. Experience and early ticket notification and preferred seating . I look forward to seeing the tour in the U.S.
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- says … Wed, Nov 25, 2009 at 9:56 AM

Dragi moji!

Tako mi je drago da i Hrvatskoj dolaze nasi Backstreet Boysi!

Molim nekoga da ako mi moze pomoc!

Pianja:

1.Gdije se podizu vip silver,vip gold imali neki Telefinski broj itd.?

2. Jeli se mogu ranije uzeti ulaznice ?

3. Sta treba donit ta podic te ulaznice ?

4. Kad pocinje?

pusa svima....
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KizzleKrista says … Wed, Nov 25, 2009 at 9:09 AM

Thanks for the clarifacation guys :) Although I know I won't have enough money to see BSB for any of the vip packages....I think you guys would help make it a once in a lifetime experince if I could!
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Priscilla says … Wed, Nov 25, 2009 at 7:24 AM

Forget about the front row, I want a tour with Nick!
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sammy84 says … Wed, Nov 25, 2009 at 7:20 AM

you said it should be a very special moment for the fans?

we had a bronce vip ticket, ok it´s the cheapest one, but it´s not ok like the treated us, like we are animals.
after 3 songs they wanted to send us away, "like go now", they did´nt know that the answers and qestion where included.
the fans paying a lot of money for the special moment, for that short time and that treat?
we are realy disapointed.
if it should be special, than there should be not that much fans,when there are 200 fans, it is not special, its like i need that ticket for getting the best place in the first row for the conzert!!!
hwo is taking care for the fans? i was standing in the 3 row, i almost got crushed down.
last year was much better, just like 50 fans, a lot of space a lot of fun,it was great,but this year,no not again. sorry
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