News
To Those Attending the VIP SC parties...
Hey everyone,
We noticed that there is a lot of talk surrounding some of the VIP packages and exactly what you as fans are entitled to in the VIP experience. We want every single one of you to experience something incredible at the show, and walk away with memories of a lifetime. We offer the VIP packages for this specific reason-- to allow you guys to have this kind of unparalleled experience. Unfortunately, there are always going to be unforeseen factors beyond our control that don't allow every single fan who attends the show to have the same, identical experience. This message should lay out some of those factors, as well as attempt to clear up any misunderstandings that have been going on.
While the Platinum Package includes a backstage tour, never does it promise that it will be given by any member of the band. Tours given by one of the boys are meant to be a special surprise that we are only able to do when the circumstances allow us to do so. This is part of the “and more” bonus of the VIP package. Similarly, having front row access was never promised in the package either, and was also meant to be a special treat. This also goes for additional photos backstage with the band member giving the tour, early access to the merch booth, and a free year long extension on your fan club membership. None of these things were ever a guaranteed part of the package, but a special bonus.
At times, due to situations beyond our control (traffic, production delays, etc), we can't start soundcheck on time and we run into a timing issue regarding when the doors MUST open. In these cases, we give everyone the option to either go on the tour or stay behind and get front row. In Rotterdam, Nick personally asked everyone if they wanted to go on a tour with him. Giving this option fulfills our end of the VIP package. However, everyone chose to leave Nick behind and get front row.
Please understand that we at ground(ctrl) and management always try to do whatever we can to ensure a wonderful fan experience for all of you, and while things may not always go as smoothly as possible due to outside factors, we will always attempt to fulfill, at the very least, the benefits that are listed in the description of the package that you purchase. We would love for everyone to walk away having had a wonderful experience, so we hope this message helps to clear up some of these unfortunate but inevitable issues.
On a final note, we have been having overseas internet difficulties but Justin is working on getting all the SC photos up in a timely manner, as well as the shot that AJ takes while on stage.
With that being said, we hope to see everyone out on tour and hope that everyone has an amazing time at the show!!
Comments
" In Rotterdam, Nick personally asked everyone if they wanted to go on a tour with him. Giving this option fulfills our end of the VIP package. However, everyone chose to leave Nick behind and get front row"
Big lie! not everyone chose to leave nick behind...
not everyone choose for front row ;) but there was only one choice givin, so the girls that wanted the backstage tour did not get it because they gave first row to the other vip's
WHAT??? They left Nick behind madness I would of gone and just had a one on one tour hehehe .... who needs front row when u could have that time alone with him that would do me!!!
i think this message is just a way from Ground control and even the backstreet boys management to not take the guilt for everything that has happened...everything that is happening and everything that is going to happen. I know we(fans) are just business for bsb management, but at least what we deserve is always to have the same benefits when we all pay the same ...and that "much more" thing...is just unacceptable.
I ve been a bsb fan for years...travelled all around the world...from argentina to europe, US.,..etc...but i realized this is too much for me. sad, but true.
Thank you so much for this clarification. Looking forward for the surprises! ;) hope to see you all in the road soon
ok wel i'm glad i found out what the "much more" was lol at least i know if I do buy one for one of the US shows that it will be worth my money. I feel bad that everyone left nick behind i'd have gone with him hehe but then again i'd prolly think twice if i only had one choice.
Whattt??!! "everyone chose to leave Nick behind" ... I wouldn't!! .. I wish I was there and had the tour all by myself w him! hahahaha
Hey its amazing after all the complaints we actually getting a reply from ground(ctrl). I emailed ground(ctrl) twice requesting a time to arrive for the SC & what "Much More"means with the Platium tickets. Of course i didn't get a reply!! i wonder if my credit card had declined for the $1024 for 2 platium tickets would ground(ctrl) of emailed me??? (Of course they would of) Ground(ctrl) should of stated well in advance what fans were getting for their hard earned money, instead of getting our hopes up with rummors of what "Much More" means!! Weather & Traffic are not an excuse for VIP terms & conditions not been fulfill!! i wonder how many fans got refunds from ground(ctrl) when their VIP tickets were not fulfilled?? Its called CUSTOMER SERVICE maybe ye @ GROUND(CTRL) should look it up in the Dictionary!!!! (Please don't delete my comment)
thanks for the statement..is nice to see that you're aware of the comments around the SC party
I just wonder if BSB knows what we are paying per person and if any of it goes to charity.
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